 |
|
Internet Security Package
you can trust
|
|
|
| |
|
 | Comstech Systems Fixed Inbound 1300/1800 Rates |
|
|
The Comstech System inbound 1300/1800 inbound rates are as follows:
1300 Number
| Charge Type |
Amount |
| Monthly Rental |
$16.50 |
| Local |
$0.10 per minute (first 15 minutes for free) |
| Long Distance |
$0.12 per minute |
| Mobile To Fixed Answering Point |
$0.17 per minute |
| All Calls To Mobile Answering Point |
$0.44 per minute |
1800 Numbers
| Charge Type |
Amount |
| Monthly Rental |
$16.50 |
| Local |
$0.10 per minute |
| Long Distance |
$0.12 per minute |
| Mobile To Fixed Answering Point |
$0.18 per minute |
| All Calls To Mobile Answering Point |
$0.52 per minute |
Customer terms
- Comstech Systems Terms and Conditions are available from the Knowledge Base
- All prices quoted above include GST
- All Inbound services carry a minimum term of 12 months.
- Early termination requires payout of the remaining monthly charges
- All calls charged by the second
- Different rates apply for international answering points. Please contact customer service for details.
- All calls will be itemised on invoices.
- All accounts will be paid by direct debit of a credit card
What is an inbound service number?
Can any business have an inbound service number?
Can any telephone service be set up as an answering point to an inbound number?
Why should I consider obtaining an inbound service number?
Can I list my Inbound Service number in the White & Yellow Pages?
What is the difference between a 1300, 13 and 1800 numbers?
What are the charges to my customers for calling an inbound number?
Can I port my existing inbound service to Comstech Systems and keep the same number?
Can I change the answering point on my service?
What options do I have for answering point set up with my inbound service?
What types of services can be allocated as an answering point for an inbound service number?
Do I receive itemisation of the calls to my inbound service number?
Can I obtain a list of every telephone number that has called my inbound service?
Can I obtain a list of missed and busy calls to my inbound service?
What is a 0800 Freelink service number?
Who would use a 0800 Freelink Service?
What countries can you provide 0800 Freelink number access to?
Can I port my existing 0800 number to Comstech Systems?
An inbound service number is a virtual service number that is connected on the Australian telephone network. When the number is called it is automatically redirected through to an allocated answering point. The answering point is the telephone number at your office.
Any person who is a customer of Comstech Systems can obtain an inbound service number.
Yes you can allocate the answering point to a Fixed Wire service, Mobile Phone or International destination overseas.
There are many reasons why a business should obtain an inbound number including:
- Single Contact Point: Provide your customers with a single contact point instead of multiple office numbers.
- Easy Number: Easy to remember number for your customers.
- Professional Business: Create the impression your business is large and professional by listing the number in your advertising and business cards.
- Higher response rate: A customer is more likely to call a business with an inbound service number over a standard telephone number
- Effectiveness: Measure the effectiveness of marketing campaigns by using the itemised call records of incoming calls including date, time and call duration.
- Easy Relocation: If you relocate office simply change your answering point to the new location. You will not lose contact with your customers.
Yes you can list your Inbound service number in White Pages & Yellow Pages. A standard listing of an inbound number with your business address is usually a free listing. For further information on directory charges please call Sensis P/L on 1234.
The difference of each number is as follows:
- 1300 Numbers: are charged at a local call to the end caller from any standard telephone service. The owner of the 1300 service pays for any call costs after the first 15 minutes.
- 13 Numbers: are identical to the 1300 numbers as far as charging. The main difference is the number is shorter at a total of 6 digits and easier for a customer to remember.
- 1800 Numbers: are a free call from any fixed wire service in Australia. The owner of the inbound service number pays per minute for the incoming calls to the service.
13/1300 numbers are charged at a local flat rate set by the customer s phone provider per call from any standard PSTN service. Calls to 1800 numbers are free for any PSTN service. If the call is from a mobile phone the charges are set by the customer s phone provider.
Yes you can port your existing inbound service number to Comstech Systems and keep the same telephone number. You will need to provide your account number from your existing service provider.
Yes you can change the answering point on your inbound service number. To complete this change place your changes in writing and either fax or email the request to customer service. Simple answering point changes can be made within 24 hours. Complex answering points have slightly longer time frames depending on the type of set up you have.
There are many different options for setting up an inbound service number:
- Simple Answering Point: One answering point is allocated to the service for all calls to be routed.
- Time Based Routing: Multiple answering points are set up for calls to be routed at different times during the week. E.g. Business hours to answering point A and after hours to answering point B.
- State Based Routing: A different answering point is allocated for each state
- Region Based Routing: This is similar to State based routing except each state is broken down into sectors of suburbs for which an answering point can be allocated to each region.
- Exchange Based Routing: A different answering point is allocated for each telephone exchange around the country.
The following services can be allocated as an answering point:
- Fixed wire telephone service: any Australian telephone service including PSTN & ISDN.
- Mobile Telephone service: any Australian mobile telephone service on any network.
- International number: any international destination.
Your monthly invoice will contain itemisation of each call which has been received on your inbound service number. Within each call listing you will see the following:
- Time/date
- Call Duration
- Type of call: local, national, mobile or international call
- Call Charge: the total cost of the call less any allocated free time.
- Customer Number: the first 6 digits of every customer s telephone number who called your inbound service.
Your monthly invoice displays the first 6 digits of the telephone number of every call received via your inbound service number. The remaining four digits of the service number are with held as per the requirements of the ACMA and Privacy Act.
An additional report can be generated which shows both successful and unsuccessful calls to your service. This report will still withhold the last four digits of the service number. It is often used by businesses to assess staffing requirements during and outside of business hours.
A 0800 Freelink number is very similar to the workings of a 13/1300/1800 number except it is designed for receiving calls from international callers. The 0800 number is dialled by the caller overseas and the call is diverted back to your local answering point in Australia. The caller often receives the call for free like a 1800 number and the owner of the service is charged by the minute for the call.
Any business who receives calls from overseas may use a 0800 Freelink service. Callers are normally hesitant to call an international call. When they are provided with a 0800 number they often receive the international call as a free call. The owner of the service pays for the international call charges.
Bahrain, Belgium, Canada, China, Cyprus (Greek), Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Korea South, Macau, Malaysia, Netherlands, New Zealand, Norway, Palestinian, Territories, Philippines, Singapore, South Africa, Sweden, Switzerland, Taiwan, Thailand, UK and USA.
Yes if the inbound service number is on the Optus or Telstra network.
|
|
 |
|
|  |
|
|
|
|
|
|
