Comstech’s relief effort for Queensland impacts service’s in Adelaide
Comstech Systems is working to manage the significant impact to Comstech’s services that has occurred as a result of major flooding in Queensland.
The natural disaster and flooding that followed has caused extensive damage across
Queensland, significantly impacting Comstech’s normal operations from Thursday
2 April 2009.
With a large part of Queensland now flood-declared, there has been a significant increase in the number of customers experiencing problems with their telephone service.
To assist the recovery effort, some technical staff have been deployed from across
Australia including Adelaide and greater surrounds, to assist the affected residents.
While this extraordinary relief effort is underway, some customers in your area may
experience some delays in the connection and restoration of their telecommunications’ services.
Comstech Systems apologises to customers for any inconvenience caused by this national relief
effort, and thanks them for their patience during this time.
Comstech systems has identified that the effect of these circumstances applies to approximately
1450 services. This number may increase as Comstech assesses the full affect of the extreme weather conditions. Based on current information, the resumption date of normal service operations is expected to be 4 May 2009. This date is indicative only; Comstech Systems customers should anticipate that some further delays may occur.
Comstech Systems services encompassed in this exemption are; in the area bounded by and including, but is not limited to, the area starting at Rosedale go southwest to Gawler, south to One Tree Hill, then southeast through Kersbrooke to Birdwood, south to Mt Torrens, southwest to Woodside, then southeast to Brukunga, south to Dawesly and southwest to Wistow. From Wistow go west to Echunga, then northwest to Bradbury, south to Kangarilla, southwest through McLarens Flat to Aldinga, west to Aldinga Beach, then follow the coastline north past Henley Beach to Lower Light then east past Reeves Plains and Roseworthy back to Rosedale. All suburbs, towns, and off shore islands and coastal areas serviced by Comstech Systems within these boundaries are encompassed in this exemption. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:
08 8124 0110 To 08 8132 1899 08 8443 3000 To 08 8449 9999
08 8152 0002 To 08 8152 0999 08 8520 2000 To 08 8536 4145
08 8162 9000 To 08 8189 1099 08 8556 3577 To 08 8557 8899
08 8211 6000 To 08 8299 9999 08 8568 5000 To 08 8568 5799
08 8321 9000 To 08 8398 5599 08 7120 2000 To 08 7120 2999
08 7227 9000 To 08 7227 9999 08 7280 8000 To 08 7280 8999
08 7281 9000 To 08 7281 9999 08 7289 9000 To 08 7289 9999
08 7327 9000 To 08 7327 9999 08 7480 1000 To 08 7480 1999
08 7507 2000 To 08 7507 2999 08 7509 4000 To 08 7509 4999
08 7559 9000 To 08 7559 9999
As these circumstances were outside of Comstech Systems control, Comstech Systems is claiming an extension to time frames applying under the Telecommunications (Customer Service Guarantee)Standard 2000 (No.2). This means that Comstech Systems is notifying customers that normal service timeframes may not be met during the period commencing 15 April 2009 to 4 May2009 inclusive (based on Comstech System’s estimated recovery schedule correct at the time of publication of this notice).
