In discussions with the Telecommunications Industry Ombudsman (TIO) regarding our current $150 fee for early termination of a service they have informed us; that this is not considered a genuine pre-estimate of loss incurred as a result of early cancellation of the contract.
So in working with them our early termination fee is now calculated as follows:-

If you cancel your service within the first 6 months – the remaining months of the first 6 months will be paid in full 100%, and then the remaining months on your contract will be paid at a rate of 30% of your normal rate. Any equipment which may have been supplied at a discounted rate will need to be paid in full

If you cancel your service after 6 months but before the end of your contract – the remaining months of your contract will be paid at a rate of 30% of your normal monthly rate. Any equipment which may have been supplied at a discounted rate will need to be paid in full

If you have any questions regarding  the update to our terms and conditions please email to support@comstech.com.au

Optus is working to manage the significant impact to Optus services that has occurred as a result of a series of extreme weather events in the North Queensland region of Queensland on or about Thursday 27 November through to Saturday 29 November 2008.

 

Due to the effect of damage to the Optus telecommunications network which was caused by a severe weather event, it brought heavy rainfall and flash flooding. There has been a significant increase in the number of Optus services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities. Optus apologises to any affected customers.

 

Information as to the nature of these severe weather events can be sourced from the Weather zone website located at (http://www.weatherzone.com.au ) Heavy rainfall and flash flooding referred to in their news article of Friday November 28, 2008 at 09:13 am. These events have now been widely reported in the news media since the events.

Optus has identified that the effect of these circumstances applies to approximately 735 services. This number may increase as Optus assesses the full affect of the extreme weather conditions. Based on current information, the resumption date of normal service operations is expected to be 19 December 2008. This date is indicative only; Optus customers should anticipate that some further delays may occur. Optus regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.

 

Optus services encompassed in this exemption are; in the area bounded by and including, but is not limited to the area starting at Trinity Beach following the coast south through Cairns, Innisfail, Cardwell and Townsville to Alva Beach, then southwest inland to Reid River, then west to Dalrymple National Park, then north to the southern tip of the Paluma Range National Park. Follow the eastern border of the Paluma Range National Park in an anti clock wise direction to Hidden Valley then north west to Camel Creek then north to Girringun National Park then east to Cardwell. From Cardwell follow the eastern boundary of the Cardwell Ranges to Tully Falls, then go north-east to Palmerston, then west to Innot Hot Springs, north-west to Wolfram and north east through Biboohra and Kuranda back to Trinity Beach.

 

Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

 

07 4031 0002 To 07 4069 4912          07 4741 5117 To 07 4758 1997

07 4081 0000 To 07 4098 5111          07 4770 1000 To 07 4798 6198

07 4721 0000 To 07 4729 1998          07 4028 3000 To 07 4028 3999

07 4420 0000 To 07 4420 8999          07 4420 8000 To 07 4420 8999

 

Optus is working to manage the significant impact to Optus services that has occurred

as a result of a series of extreme weather events in the Central West and Forster region of New South Wales on or about Friday 28 November 2008 through to Saturday 29 November 2008.

 

Due to the effect of damage to the Optus telecommunications network, caused by large hailstones, very heavy rainfall, flash flooding and damaging winds, there has been a significant increase in the number of Optus services being reported as faulty. As a result, there has been disruptions to some services and delays to normal installation and repair activities. Optus apologises to any affected customers.

 

Information as to the nature of these severe weather events can be sourced from the

Bureau of Meteorology (BOM). Severe thunderstorms are likely to produce large hailstones, very heavy rainfall, flash flooding and damaging winds referred to in the BOM Severe Weather Warning issued for 27 November 2008 issued initially at 5:40 pm Thursday, 27 November 2008; which been widely reported in the news media since the events.

Optus has identified that the effect of these circumstances applies to approximately

230 services. This number may increase as Optus assesses the full affect of the extreme

weather conditions. Based on current information, the resumption date of normal service

operations is expected to be 05 December 2008. This date is indicative only; Optus customers should anticipate that some further delays may occur. Optus regrets any inconvenience caused to customers and thanks them for their patience while this work is being undertaken.

 

Optus services encompassed in this exemption are; in the area bounded by and including, but is not limited to the area starting at Moorland then south following the coast to Forster, Seal Rocks and Tea Gardens, then north to Gloucester, then west to Gundy, then south west through Denman to Olinda. From Olinda go south to Newnes, then north west to Stuart Town, then south to Euchareena, then south west through Canowindra to Greenthorpe, then north west through the Piney Range and Tullibigeal to Lake Cargelligo. From Lake Cargelligo go north through Bobadah to Girilambone, thennorth east to Wongalea and then east to Gwabegar then south east to Rocky Glen, thensouth to Binnaway, then east to Murrurundi, further east to Elands and south east backto Moorland.

 

All suburbs and towns serviced by Optus within these boundaries are encompassed in

this exemption.

 

Services in the area mentioned above with phone numbers in the following number

ranges may have been affected:

 

02 4994 7000 To 02 4994 7290          02 6822 1000 To 02 6869 9674

02 6358 8317 To 02 6379 8466          02 6881 6000 To 02 6898 2398

02 6541 0000 To 02 6559 3999          02 6972 9100 To 02 6972 9399

02 6571 1000 To 02 6577 8596          02 5310 6000 To 02 5353 8999

 

 

 

As these circumstances were outside of Optus’s control, Optus is claiming an extension

to time frames applying under the Telecommunications (Customer Service Guarantee)

Standard 2000 (No.2). This means that Optus is notifying customers that normal service

time frames may not be met during the period of 2 December 2008 to 5 December

2008 inclusive (based on Optus’s estimated recovery schedule correct at the time of

Optus is working to manage the significant impact to Optus services that has occurred

as a result of a series of extreme weather events in the New England region of New South

Wales on or about Friday 28 November 2008 through to Saturday 29 November 2008.

Due to the effect of damage to the Optus telecommunications network caused by very

heavy rainfall, flash flooding and damaging winds, there has been a significant increase

in the number of Optus services being reported as faulty. As a result, there has been

some disruption to service and delays to normal installation and repair activities. Optus

apologises to any affected customers.

 

Information as to the nature of these severe weather events can be sourced from the

Bureau of Meteorology (BOM). Severe thunderstorms are likely to produce very heavy

rainfall, flash flooding and damaging winds.

 

Please refer to in the BOM Severe Weather Warning issued for 28 November 2008 issued initially at 11:21 am, which has been widely reported in the news media since the events. Optus has identified that the effect of these circumstances applies to approximately 351 services. This number may increase as Optus assesses the full affect of the extreme weather conditions. Based on current information, the resumption date of normal service operations is expected to be 19 December 2008. This date is indicative only; Optus customers should anticipate that some further delays may occur. Optus regrets any inconvenience caused to customers and thanks them for their patience while this work

is being undertaken.

 

Optus services encompassed in this exemption are; in the area area bounded by, but

not limited to Wongwabinda follow the western boundary of New England and Oxley

Wilds National Parks south to Yarrowitch. Proceed southwest to Nowendoc and then

west to Willow Tree. From Willow Tree head southwest to Coolah Tops National Park,

then northwest through Premer and Tambar Springs to the northeastern corner of

Pilliga Nature Reserve, then northwest to Pillaga and west to Castleraegh River, then

northwest to Boorama. Then north to the northeastern corner of Narran Lake Nature

reserve then northeast to Culgoa National Park and follow the boundary of the national

park clockwise to Brenda Gate, then east to Mungindi and northeast to Boomi. From

Boomi southeast to Yallaroi. Continue south south east to Keera then south east through

Bundara back to Wongwabinda. All suburbs and towns serviced by Optus within these boundaries are encompassed in this exemption.

 

Services in the area mentioned above with phone numbers in the following number

ranges may have been affected:

 

02 6723 6600 To 02 6729 9199   02 6742 0000 To 02 6796 8298

02 6828 1000 To 02 6829 6399   02 5713 1000 To 02 5713 1999

 

 

As these circumstances were outside of Optus’s control, Optus is claiming an extension

to time frames applying under the Telecommunications (Customer Service Guarantee)

Standard 2000 (No.2). This means that Optus is notifying customers that normal service

time frames may not be met during the period of 02 December 2008 to 19 December

2008 inclusive (based on Optus’s estimated recovery schedule correct at the time of

publication of this notice).